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Our clinical and customer service team is ready to help — from product questions to formulary consultations.
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MED 4 Health
1400 Medical Center Drive, Chicago, IL 60601
Frequently Asked Questions
There is no minimum order quantity for standard retail orders. Volume discounts begin at 10+ boxes per SKU. For institutional contract pricing, contact our accounts team at accounts@novacare.com.
Yes. Net 30 and Net 60 terms are available for verified healthcare institutions. A credit application is required for first-time institutional accounts. Apply via your account portal or contact our billing team.
Yes — our sourcing team can fulfill special requests for products from our 50+ manufacturer partners. Contact us with the manufacturer name and item number and we'll provide availability and pricing within 1 business day.
Unopened products in original manufacturer packaging may be returned within 30 days of delivery for a full refund. Sterile and temperature-sensitive items are non-returnable once opened. Contact our returns team at returns@novacare.com.
Yes. NovaCare holds active supply agreements with Vizient, Premier, and HealthTrust Purchasing Group (HPG). GPO members can access contracted pricing through their member portal or by contacting our GPO desk at gpo@novacare.com.
We offer Standard (3–5 business days), Expedited (2-day), and Next-Day delivery for most items. Free standard shipping on orders over $150. Cold-chain and hazmat items ship via specialized carriers with temperature monitoring.
Yes. Our clinical team provides complimentary virtual product training for orders over $500. On-site in-service sessions are available for institutional accounts. Request training through your account manager or email clinical@novacare.com.