Advancing Healthcare Through Reliable Supply
Founded in 2008, NovaCare Medical Supply has grown from a regional distributor to a national leader — serving hospitals, clinics, long-term care facilities, and first responders across the United States.
Built by Healthcare, For Healthcare
NovaCare was founded in 2008 by Dr. Michael Chen and Sandra Liu — a physician and a hospital administrator who had first-hand experience with the frustrations of medical supply procurement: inconsistent quality, opaque pricing, long lead times, and a lack of clinical expertise in the distribution chain.
Their vision: create a distributor that speaks the language of healthcare professionals, provides transparent pricing, and ensures every product in the catalog is clinically validated and regulatory-compliant.
Today, NovaCare operates from a 180,000 sq ft FDA-registered distribution facility in Chicago, with a team of 240+ professionals — including licensed clinical consultants, regulatory specialists, and logistics experts — all committed to one goal: getting the right supply to the right place, on time, every time.
Get in Touch
What We Stand For
Quality Assurance
Every product in our catalog undergoes a 12-point compliance review. We verify FDA clearances, lot traceability, and expiry dates — before items reach your facility.
Clinical Partnership
Our team includes licensed nurses, pharmacists, and biomedical engineers who advise on product equivalence, formulary management, and clinical transitions.
Speed & Reliability
Same-day shipping on 2,000+ in-stock SKUs. Real-time tracking. Cold-chain logistics for temperature-sensitive products. We treat every order like an emergency.
Transparent Pricing
No hidden fees. Volume discounts are published on every product page. Contract pricing for healthcare institutions with account-level formulary integration.
Sustainability
Carbon-neutral shipping options. Packaging right-sizing program. Partnership with med-waste management providers. We are ISO 14001 certified.
Clinical Education
Free webinars, product training videos, and IFU libraries for account holders. Our clinical team publishes monthly formulary guidance newsletters.
Meet the Team
Experienced professionals at the intersection of healthcare and supply chain
Dr. Michael Chen, MD, MBA
Co-Founder & CEO
Former ER physician turned healthcare entrepreneur. 20+ years clinical experience. Harvard Business School MBA. Passionate about removing friction from medical procurement.
Sandra Liu, MBA
Co-Founder & COO
15 years in hospital supply chain management at Northwestern Memorial and Cleveland Clinic. Expert in GPO contracting, formulary management, and healthcare logistics.
Dr. Aisha Patel, PharmD
Chief Clinical Officer
Board-certified pharmacist specializing in drug-device interactions and medical supply formulary compliance. Previously at Johns Hopkins Hospital Pharmacy Services.
Our Certifications
FDA Registered
NovaCare is registered with the U.S. Food and Drug Administration as a medical device establishment (Registration No. 3013892114).
ISO 13485:2016
Quality Management System certified for the distribution of medical devices. Audited annually by NSF International.
ISO 14001:2015
Environmental Management System certification. Committed to reducing our carbon footprint across the supply chain.
GPO Contracted
Active supply contracts with Vizient, Premier, and HealthTrust — enabling members to access NovaCare pricing within their GPO systems.